There are only two types of sales; lower selling prices and sales relationships. Their training has led them to believe that it is to their advantage to use the leverage situation in which each person offers to compete for their business. If the low selling price is the lazy way to build a sales career, it is also a lazy way to purchasing agents to buy the product. You're the problem as a salesperson is to find ways to create value for your customers to justify a fair price so that both you and your company can make enough profit to sustain long-term survival. Without an existing relationship, even if you have the best product offerings appreciated, you may never get the chance to present your case.
Each vendor understands how hard it is to get an audience with the customers who need your product immediately. If you think about a situation where you already have existing relationships with large buyers, you will realize that they are the traditional buyers are not put up walls you'll find in other situations where there is no relationship. Relationship selling is no guarantee that you will always win in business, but it does not guarantee that you will at least get the opportunity to position your product as a leader. Especially you should strive to understand the business to the point that you can provide real business solutions for him. He has given you the opportunity to know him. Taking advantage of the situation and start to work.
Relationship selling requires somewhat different skills than traditional sales, as it involves securing, building, and maintaining long-term relationships with profitable customers. Kotler and Keller further maintains, "customer-centered company adept at building customer relationships, not just products."
Just as you need to ask for the sale, you also have to ask for a referral. You also need to do some ground work before you ask for referrals.
Selling is not about your relationship. It is your job to focus on their needs. Educate your clients so that they understand that most sales people spend up to 80% of their time to prospective new clients leaving only 20-30% of their time to devote to an existing client base.
With the above description then came the questions:
- Can they think of past experiences where the seller does not monitor their purchases?
- Do they ever have difficulty contacting their sales representative?
- Do people keep sales information for sales?
- Is there ever a sense of concern that are not dealt with in a timely manner?
- Have they ever had an experience where their expectations are not met?
When you explain the reason for this problem is that the salesperson does not have time to follow up with them effectively. Instead of taking care of their existing customers they have to come out drum new business. When explained correctly, your customers will understand how the directives in their best interests. It is all about them and all. They do not want no trouble. So, if they legitimately can help you pay more attention to them, they will give you referrals. They will provide guidance as to help them instead of you. They may agree to provide direction after the sale but only if you do. You have to meet their expectations or you will not get a referral, you will also lose credibility with clients. As long as you live up to the promises that you make most of the clients will be open to provide some quality leads. Building relationships is very important for sustainable business success.
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